Project Description

About

I thrive on making a positive difference.

Founded by Craig Fettes; I found that strong, sound independent advice coupled with a lack of passion or enthusiasm was in short supply for Clients at all levels, so I decided to change this by investing my energy in opening Black Kettle.

On site visits you will not see us with briefcases or laptops, no sharp suits, no leather bound note pads and definitely no mobile phones ringing.

At Black Kettle we believe in delivering the personal touch.

My career has been nearly 30 years in the making with the best yet to come. From learning about the convenience food sector at the age of 21, managing retail units on the London High Streets and Forecourts, to becoming an Area Manager for Shell, Commercial Director and Operations Directors for the largest Contract Caterers, I have a lot of sound food service business advice to offer.

I specialise in three areas, operational success, commercial success and building on both.

I have been lucky enough to work with some brilliant businesses and brilliant people who in one way or another are supporting me now with Black Kettle.

I am surrounded by energetic, talented individuals who like me want to make a difference when it comes to successful food service businesses.

I communicate well at all levels.

I love what I do and I am extremely passionate about the hospitality sector and helping businesses ‘get it right’. There are a lot of consultancies out there and a lot of people ask me – why should I use you? I could say what everyone else says but honestly, I like to think that I am genuine, my career speaks for itself. I’m practical, approachable and if I don’t think something will work I will tell you and then work with you to produce exactly what will work as close to your demands as possible.

Our Background

I have enjoyed working with some great companies such as:

PAUL

Shell UK

Vodafone

Lloyds Banking Group

KPMG

BBC

Kingston University

EDF Energy

Elior

Charterhouse School

Gather & Gather | MITIE

Angel Hill | Servest Atalian

 

About

Founded by Craig Fettes; I found that strong, sound independent advice coupled with a lack of passion or enthusiasm was in short supply for Clients at all levels, so I decided to change this by investing my energy in opening Black Kettle.

On site visits you will not see us with briefcases or laptops, no sharp suits, no leather bound note pads and definitely no mobile phones ringing.

At Black Kettle we believe in delivering the personal touch.

My career has been nearly 30 years in the making with the best yet to come. From learning about the convenience food sector at the age of 21, managing retail units on the London High Streets and Forecourts, to becoming an Area Manager for Shell, Commercial Director and Operations Directors for the largest Contract Caterers, I have a lot of sound food service business advice to offer.

I specialise in three areas, operational success, commercial success and building on both.

I have been lucky enough to work with some brilliant businesses and brilliant people who in one way or another are supporting me now with Black Kettle.

I am surrounded by energetic, talented individuals who like me want to make a difference when it comes to successful food service businesses.

I communicate well at all levels and especially the team who are delivering the service.

I love what I do and I am extremely passionate about food service and helping businesses ‘get it right’. There are a lot of consultancies out there and a lot of people ask me – why should I use you? I could say what everyone else says but honestly, I like to think that I am genuine, my career speaks for itself. I’m practical, approachable and if I don’t think something will work I will tell you and then work with you to produce exactly what will work as close to your demands as possible.

Our Background

We have been lucky enough to work with some great companies;

PAUL

Shell UK

Vodafone

Lloyds Banking Group (LBG)

KPMG

BBC

Kingston University

EDF Energy

Elior

Charterhouse School

Gather & Gather | MITIE

Angel Hill | Servest Atalian



What others say

Craig brought the ability to ensure that there was a long term relationship not just for the next profit review but he also contributed in developing longer term strategy for commercial results for all parties. He was required to put together cost plans for pricing. These were to reduce prices, remove subsidy, increase profits through driving up volume and attracting more custom which leads to happier staff, this virtual circle was achieved with great success.

Mike Newens – Property Director, Vodafone

Craig was very influential and gave them a deep belief that he would deliver and averse risk .  At the point of the contract being awarded the turnover was £1.2m.  This has now grown to £3.25m 2014/15. Craig was very proactive in developing our relationship and outside of the formal review process was very visible on a regular 1-2 weeks basis.

Richard Jewitt – Head of Support Services , Kingston University