Project Description

Black Kettle Catering Consultants – Services – Operational Performance Review

Troubleshooting & Service Improvement

I thrive on making a positive difference.

One of my key strengths is the ability to successfully troubleshoot within your business and to find out what is not working as well as it could be. This may mean a simple fix or it may mean a more in-depth review of your operation.

The operational success of your business will ultimately determine the overall success of your business. With over 30 years experience within operations, I can identify very quickly the good and not so good aspects of a catering operation and offer sound expert advice.

Some Clients have a very clear view on what is not right with their operation, other Clients simply do not know. I understand all aspects of food and service and know how to balance the customer’s needs with the right financial performance for your business model.

A key reason to work with Black Kettle is that I can support the implementation of any advice or recommendations that I make. You will always have the option to contract me to work with you. I don’t want to walk away leaving you with lots of advice or recommendations to implement.

Change Management is something I have a lot of experience in and I can support you with making the hard and difficult decisions when managing material changes to your business and still want a food offer to be proud of.

I will be happy to discuss any Change Management agenda you may have in strict confidence and liaise with all key stakeholders.

Supporting Information

Through Black Kettle I offer an extensive list of services and support but I find it best to discuss the help you may need, allowing me guide you, I never want to lose the personal touch.

You can contact me here Craig Fettes | Black Kettle 

The full Directory of my Management Consultancy Services can be found here Black Kettle | Services

If you would like to read more about how I can help you, I have written a series of 5 Black Kettle Blogs looking at the role of an Independent Catering Consultant and how they can add significant value to your business.

You can access the Blogs here: Black Kettle | Management Consultancy